Customer Success &
Community Coordinator

• Plan and deliver 20+ events a year with up to 300 participants, owning budget, suppliers, logistics and timelines.
• Own the customer relationship end to end — advice, orders, delivery and follow-up — daily in Swedish, English and Russian.
• Build and maintain partnerships with publishers, schools and cultural institutions.
• Redesigned the request-to-delivery workflow, cutting lead time by 25%, and documented it so colleagues could run it.

Context: Retail and events business serving customers and partners across Scandinavia.

• Municipal preschool services. Fifteen months working entirely in Swedish, with individual support plans, documentation and confidentiality requirements.

• Created and delivered 10+ programmes for 100+ international participants; 90%+ positive feedback.
• Wrote the FAQs that cut repeat questions.

• Helped grow the business from a single course to 5+ programme tracks, with participation up 40% in the first year, while the team grew from four people to twenty.
• Held personnel responsibility: onboarding and training new colleagues, development conversations, work environment questions and rehabilitation.
• Led the rollout of new digital systems and trained 30+ colleagues; planning time down 20% with no interruption to service.
• Owned first consultations and needs analysis — around 30% converted to paying customers.
• Collected and analysed feedback from 300+ participants; satisfaction and engagement up 25% year over year.

Context: Education company: online school for ages 6–16 and a course platform.

• Course planning, scheduling, communication and results follow-up; 88/100 average against a national average of 70.
• Named 'Best Teacher' three years running.